Page 1 of 1
stolen account and mailbox
Posted:
Mon Mar 14, 2016 9:15 pmby plunktone
Good evening, my mail has been stolen and changed the password to my account, you can restore it? a new email? in support I can provide screenshots of the character start with low levels
Character Prelestb PVP server
Re: stolen account and mailbox
Posted:
Tue Mar 15, 2016 1:33 amby Benevael
Greetings,
We do not change E-mails or passwords on accounts.
You will need to regain control of your E-mail first and foremost, then change the password on the account using that E-mail. Also make sure your computer does not have any malware on it like keyloggers.
Regards, GM Team.
Re: stolen account and mailbox
Posted:
Tue Mar 15, 2016 4:52 pmby plunktone
Re: stolen account and mailbox
Posted:
Tue Mar 15, 2016 8:03 pmby plunktone
Benevael wrote:Greetings,
We do not change E-mails or passwords on accounts.
You will need to regain control of your E-mail first and foremost, then change the password on the account using that E-mail. Also make sure your computer does not have any malware on it like keyloggers.
Regards, GM Team.
After all I was a victim of fraud -), even if I give the old screens and account password does not help the administration in Data Recovery Tools account?There is no way restore mail address
Re: stolen account and mailbox
Posted:
Wed Mar 16, 2016 6:34 amby Benevael
No, there is no recourse other than you regain control of your E-mail. We cannot change or provide account information due to security reasons.
