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Account Closed?

PostPosted: Tue Mar 15, 2016 4:40 am
by JCarrill0
I was on about 2 hours ago with my wife. We played the PvP Server and ran SM - Library. Good run, posted auctions, Logged off for the night.

Couldn't sleep so I tried to log back in a few min ago... Account has been closed.

Character Name: Jcarrillo

PS - My wife and I play both PvP, but recently moved to PvE server as well.

Re: Account Closed?

PostPosted: Tue Mar 15, 2016 5:24 am
by vaelanor
Greetings,

This account was banned as it has been compromised.

We recommend that you change all of the passwords on any other accounts, as the hacker has obtained your details from somewhere. You can change your password on the Website (not forums) using the Email address that was used when you created the account.

Regards, the GM Team.

Re: Account Closed?

PostPosted: Mon Mar 21, 2016 5:04 am
by Benevael
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account Closed?

PostPosted: Mon Mar 21, 2016 2:19 pm
by JCarrill0
Omg thank you!!!

Re: Account Closed?

PostPosted: Fri Mar 25, 2016 7:09 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team