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Why banned?

PostPosted: Thu Mar 17, 2016 9:47 am
by saberS
GM team:
I am in PVP server.
Today I found my account: saintsai, my son's account: saintsai2 .
Both of them,were banned。
We did not use public channel, nor any illegal transactions.
Please check it, thank you

Re: Why banned?

PostPosted: Thu Mar 17, 2016 4:19 pm
by Mimma
Please remove the account names - all the GM's need is a character and realm name.

Re: Why banned?

PostPosted: Sat Mar 19, 2016 10:05 am
by Benevael
Greetings,

Neither account has ever been banned. Most likely, you (or someone else) tried to log in too many times with an incorrect password onto one of them. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

Regards, GM Team.