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Account hacked/banned

PostPosted: Thu Mar 17, 2016 6:04 pm
by Talora
Hello,

Appearently my account has been hacked and banned. Guildes told me that my character has been last online 3 days ago. I didnt log in since last thursday. Also I got told there was a warning about changing your password if you used the same one on another private server. I didnt change my password until now because I havent been online for 1 week, so I guess thats what happened, because I did use the same login/pw on another private server.

Character: TalorĂ¡
Server: Nostalrius PvP

Please review my case, I have never done anything to violate the terms of use.

Thanks for your time,

TalorĂ¡

Re: Account hacked/banned

PostPosted: Sun Mar 20, 2016 5:14 am
by Cabotage
Greetings,

Your account has been banned for gold advertising, gold trafficking and compromised account.

Re: Account hacked/banned

PostPosted: Sun Mar 20, 2016 2:29 pm
by Talora
Hello,

Yeah, I figured my account got compromised. I didnt advertise oder traffic any gold, the person who compromised my account did. As I told you earlier, I didnt log in since 10th march. You should be able to easily verify this when looking at the list of IP's my account has connected from. If you see any logins from march 10th to 17th THAT WAS NOT ME. Also if you see any non-german IP's THAT WAS NOT ME EITHER. Also if you see any logins from a mac adress thats not the one I used to connect from the past months, THAT WAS AGAIN NOT ME. Dont get me wrong here, I know you have shitloads of stuff to do, and reviewing bans is a lot of extra work, but please, I put really much time into my account and never did anything to violate the terms of use. Please Nostalrius, review my case and unban my account.

Thanks for your time,

TalorĂ¡

Re: Account hacked/banned

PostPosted: Tue Mar 22, 2016 8:28 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account hacked/banned

PostPosted: Fri Mar 25, 2016 7:25 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team