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I cannot loggon my account

PostPosted: Fri Mar 18, 2016 12:03 am
by kay990879
Hi,GM
I cannot log in my account since this evening. I do not know what happened until now. Does my account get banned?
name of my character: Timmyryuu

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 9:24 am
by kay990879
can anyone help me ?

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 11:28 am
by Eligius
What is the error that comes up when you try to log in ingame?
Is it something like "account closed", or something like "bad credentials"?

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 3:09 pm
by kay990879
Eligius wrote:What is the error that comes up when you try to log in ingame?
Is it something like "account closed", or something like "bad credentials"?

It is said that my account has been closed.

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 4:29 pm
by Eligius
You have been banned for some reason, try to log on the website and click account, it will show the reason

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 4:33 pm
by kay990879
Eligius wrote:You have been banned for some reason, try to log on the website and click account, it will show the reason

I did that already, but it just tells me to Enjoy your stay on Nostalrius!
I think I am not banned permanently. but yes for some reason.

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 9:03 pm
by kay990879
can anyone help me ?

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 9:13 pm
by Eligius
You will have to wait for an official answer, GM are busy right now with the big security breach, dozens and even hundreds of accounts have been hacked... I hope yours isnt one of them..

Re: I cannot loggon my account

PostPosted: Fri Mar 18, 2016 9:31 pm
by kay990879
Eligius wrote:You will have to wait for an official answer, GM are busy right now with the big security breach, dozens and even hundreds of accounts have been hacked... I hope yours isnt one of them..

I have no idea. I will wait for their response and want my topic to appear on the first page. Anyway, thank you!

Re: I cannot loggon my account

PostPosted: Sat Mar 19, 2016 4:20 am
by kay990879
pls