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account was banned

PostPosted: Fri Mar 18, 2016 7:53 pm
by scarabrea
I was on the BG and suddenly I was disconnected. trying to reconnect but says that my account banned. I went to the web site, there is also written, Your account has been banned permanently.
can you tell me why ?



Realm: Nostalrius Begins PvP

Character Name: Minirog

Re: account was banned

PostPosted: Sat Mar 19, 2016 3:58 pm
by Flanger
I guess this might be related to your post here:
viewtopic.php?f=65&t=38484

I hope they will lift your ban, else it would be so sad. Just getting 60 and banned because of getting hacked :(

Re: account was banned

PostPosted: Sat Mar 19, 2016 6:59 pm
by scarabrea
Flanger wrote:I hope they will lift your ban, else it would be so sad. Just getting 60 and banned because of getting hacked :(


Yes, it would be very sad. By the way, I have changed my password

Re: account was banned

PostPosted: Sun Mar 20, 2016 7:32 pm
by scarabrea
now I have made country lock on my account.

I hope you will remove the ban soon.

Re: account was banned

PostPosted: Tue Mar 22, 2016 9:15 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: account was banned

PostPosted: Tue Mar 22, 2016 9:48 am
by scarabrea
Thank you for paying attention to my problem.

looking forward for an update from you

Good luck in your investigation.

Re: account was banned

PostPosted: Fri Mar 25, 2016 7:28 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team