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Accaunt first hacked then banned

PostPosted: Fri Mar 18, 2016 8:09 pm
by Moksis
Hi!
Im wondering whats the problem now havent done anything wrong. My accaunt was hacked yesterday and i talked to gm about that. And now just moment ago i was logged out and then banned. Cant understand whats the issue here. Character name is moksis

Re: Accaunt first hacked then banned

PostPosted: Sat Mar 19, 2016 11:21 am
by Moksis
Litle bit more information. playing pvp server.... they got over 1k gold from char when they hacked my account. Changed password right after talking to GM.... and im sure he/she remembers me not many people ask boost for hitting head in the wall after i was told i cant get anything back

Re: Accaunt first hacked then banned

PostPosted: Mon Mar 21, 2016 10:29 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Accaunt first hacked then banned

PostPosted: Mon Mar 21, 2016 12:18 pm
by Moksis
I was pretty sure that the hack wave was the reason because i was hacked too. It just bums me out that talking to gm in the game (Akano or something like that) doesnt help and i still get banned. But thank the whole gm team for even looking in the issue. i dont even want to know how much time and effort i have spended on my dear moksis ;)

Re: Accaunt first hacked then banned

PostPosted: Fri Mar 25, 2016 7:16 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team