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Account Banned with no Reason, Please Help!

PostPosted: Fri Mar 18, 2016 8:32 pm
by fcdyas
Hello,
My name is Felipe Dias, and my account have been closed with no reason.
I've been playing in the server Nostaurius since it has started.
Let me tell what happened,

- 3 months ago my account has been hacked, they have stolen 250 gold from my warrior level 60 (Amonhen), I was leveling up a mage too, so I didnt worry so much with that.
- 1 week ago I got hacked again!! Now they have stolen 100 gold from my warrior level 60 (Amonhen) and 240 gold from my mage level 59 (Heinsenbergg).
- Today I was trying to log in and my account now is Closed and permanently banned..

Can you please help me with that? I'm not asking to you to return my gold back, I'm asking to you to return my account.. I just want to play this game...

Name of Characters: Warrior 60 (Amonhen) and Mage 59 (Heinsenbergg)
Server: PVP

Thank you.. And I will be waiting for any answer.

Re: Account Banned with no Reason, Please Help!

PostPosted: Mon Mar 21, 2016 6:28 am
by Benevael
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

You should consider using stronger passwords if this has happened before.

Regards, GM Team.

Re: Account Banned with no Reason, Please Help!

PostPosted: Fri Mar 25, 2016 7:10 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team