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Permanently banned

PostPosted: Fri Mar 18, 2016 8:42 pm
by zxcqwerty
Hello, got an issue with account, character name is Exstinctio. Haven't done anything forbidden, just gave 45g to the mate, who helped me to complete elite quests in Hinterlands. it was about 2-3 days ago.
Please ask you to assist with this issue! Best wishes!

Re: Permanently banned

PostPosted: Mon Mar 21, 2016 6:31 am
by Benevael
Greetings,

Your account has never been banned. Most likely, you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

If someone was trying to hack your account by trying common passwords, then it looks like they were unsuccessful.

Regards, GM Team.