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Account Banned

PostPosted: Fri Mar 18, 2016 8:45 pm
by babysonfire
Hi, my character, Babysonfire on pvp server was banned today. I could not find a reason on the website, and there is nothing in my email. I checked the twitter and I think I know exactly why I was banned. Last night I sent 18g and some elemental airs from my alt mage(was planning on making a lvl 49 twink mage) to my main mage. I see on twitter that there is a mass ban of people who "hijacked" accounts and took the gold off of them. My mages are on two separate accounts, I can prove ownership of both with no problems. I believe that I was wrongly banned in the latest wave and would like a review. Thank you

Babysonfire on pvp server

Re: Account Banned

PostPosted: Mon Mar 21, 2016 6:32 am
by Benevael
Greetings,

Your account has never been banned. Most likely, you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

If someone was trying to hack your account by trying common passwords, then it looks like they were unsuccessful.

Regards, GM Team.