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Is my account broken?

PostPosted: Sat Mar 19, 2016 1:17 am
by joevader
I have gone through every thread I can find, including the stickied threads in this section. No solution is working for me.

Upon login, I am greeted with
Image

However, I have the correct realm selected
Image

One of the sticked threads tells me to try to force open the realm selection window by canceling the login attempt at the correct time, however, that is impossible. I go straight from "Authenticating" to "Disconnected from Server".

When i attempt to login to the main website to see if my account might be suspended,
I am greeted with this gem:
Image

HOWEVER, if I log into another account, both the game and the website work flawlessly. Im not sure what else to do. This seems to clearly be a server side issue with my account.

Re: Is my account broken?

PostPosted: Mon Mar 21, 2016 7:06 am
by Benevael
Greetings,

Please try changing your password and releasing any IP lock that might be on the account. Let us know in this thread if it doesn't solve the issue.

You can change the password at https://en.nostalrius.org/password.

To investigate further, we need the name of a character on the account.

Regards, GM Team.