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Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 1:58 am
by metrolol
Hello, I'm sure this is one out of a hundred threads on this topic, but my account was compromised during this strange mass-hack / gold selling wonderland and I am looking to get it restored.
It had a single character - level 60 Tauren Druid named Noobisttv, on the PVP server.

I had over 300 gold last weekend, and when I logged in this past week the character was in front of a mailbox and had only 10 gold.

At first I just ate my lumps as I am able to easily make that 300 gold back quickly and was starting fresh on Alliance side, but after a few days of light play, the account is now closed (yes, 4+ days after it was compromised!)

Just looking to get this rectified asap.
Thanks in advance.

Re: Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 4:43 am
by crissys
Dude, the same thing happen to me too, the only diference it was that i had 200g instead of 300, and i had 24g left on my character.. Exactly this morning when i want to login, after 4 days, my account was banned permanently. If some GM is seeing this, please check my account too, my character name is Sorkan on pvp server.

Re: Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 5:33 am
by Artie
Same here it seems, hoping for a fix soon.

Re: Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 8:13 am
by FarmerJoe
They do not restore hacked accounts. They will be permanently closed, if you wouldve bothered to read other posts or the rules you would know.

There is no fix

https://en.nostalrius.org/terms-of-use

Re: Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 9:19 am
by crissys
Manny people have encounter this thing, some are even low lvl, with no gold on them, so i hope they will look into this.

Re: Account closed after widespread hacking.

PostPosted: Sat Mar 19, 2016 3:32 pm
by metrolol
Well then they will need to rethink their policy for this, as dozens if not hundreds of people were compromised beyond their control.
I don't demand it to happen today, or even this week, but if their stance is that is will never be restored I will no longer be playing on this server. That is just unacceptable.

Re: Account closed after widespread hacking.

PostPosted: Mon Mar 21, 2016 11:46 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account closed after widespread hacking.

PostPosted: Fri Mar 25, 2016 7:17 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team