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Account issue, Login Failed

PostPosted: Sat Mar 19, 2016 2:37 am
by magemagemage
When I am trying to log in my account, it quickly dispears that you are disconnected. And on the website, it says login failed, bad credentials.

I am sure I did not do any thing against the rules. No gold trafflicking. Did not trade with anyone recently, only purchased some potions in AH.

My char name is Xiaoruan on pvp realm.

I appreciate you help

Re: Account issue, Login Failed

PostPosted: Mon Mar 21, 2016 7:22 am
by Benevael
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account issue, Login Failed

PostPosted: Fri Mar 25, 2016 7:19 am
by Ithlien
Greetings,

After further investigation this ban will remain in place.
Please feel free to start a new account and follow our rules in the future.

Sincerely,
GM Team