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Account banned?

PostPosted: Sat Mar 19, 2016 3:17 am
by zc930129
My friend whose character name is Bubkkake got banned yesterday, he logged in the US. due to the server lagging, he change his VPN address to Europe. after raid he logged off. he logged in at 9am PST, the account was fine. however, next time he logged in the account was banned.

can you give me the reason?

Re: Account banned?

PostPosted: Mon Mar 21, 2016 7:58 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned?

PostPosted: Wed Mar 23, 2016 6:59 pm
by zc930129
Cabotage wrote:Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.


Any news?

Re: Account banned?

PostPosted: Fri Mar 25, 2016 7:05 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team