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Banned Account

PostPosted: Sat Mar 19, 2016 4:18 am
by enjoiskaterwill
Character: Baatman
Server: PvP

This evening, I tried logging into my account and it said it was closed. I was extremely surprised, considering I have not done anything against the rules. I do recall, however, installing a new addon recently which may have contained a virus that compromised my account information. I have put a lot of time into my character and would greatly appreciate a review of my case!

Thanks!
- Baatman

Re: Banned Account

PostPosted: Sat Mar 19, 2016 5:33 pm
by enjoiskaterwill
- bump -

Re: Banned Account

PostPosted: Sun Mar 20, 2016 9:33 pm
by enjoiskaterwill
- bump again -

I believe my account is one of the many innocent in the recent mass-ban.
viewtopic.php?f=2&t=38394

Re: Banned Account

PostPosted: Sun Mar 20, 2016 10:09 pm
by Uzephi
They will get back to you once they have done research. Please look at all the banned threads recently. The staff is up to their knees in ban appeals. Some legit, some not. Please give the staff time as they investigate all these bans and don't "spam" bumps asking about the status.

Re: Banned Account

PostPosted: Tue Mar 22, 2016 1:12 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Banned Account

PostPosted: Tue Mar 22, 2016 1:53 am
by enjoiskaterwill
Thank you so much for responding! I will be happily anticipating a response with more instruction!!

Re: Banned Account

PostPosted: Wed Mar 23, 2016 12:06 am
by enjoiskaterwill
Just an update from my end,

I have deleted all of my addons and redownloaded all game files. I have also changed my account password, as well as set my country lock. I will be looking forward to a response

Thanks again!
- Baatman, PvP

Re: Banned Account

PostPosted: Fri Mar 25, 2016 7:30 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team