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Ban appeal

Posted:
Sat Mar 19, 2016 5:08 am
by cobashk
Hi, My account was banned today, on my character Farnaby. It is possible that gold was stolen from my level 60 druid Kaistalas, since I had about 100 gold, but I have not logged onto that character in a while so I don't know if it was stolen or not. In any case I didn't participate in selling or buying any gold so please release my account and refund the gold if possible, if it was stolen! Thank you
Re: Ban appeal

Posted:
Sun Mar 20, 2016 5:58 am
by cobashk
Bumping with more information: Farnaby the 19 warrior is on the PVP server, as well as the 60 druid Kaistalas, who I didn't log onto for several days before being banned. There's also a 25 mage Beelsteamson on PVP server who I use as a bank alt. I have less than 150 gold among all three of my characters, and I posted an average of less than 10 items per day on the AH. My most recent transactions were putting up several cheap items on the horde AH on Farnaby, totaling probably 50 silver at most. I haven't done anything against TOU still- no IRL buying or selling gold or items, no hacking, etc.
Re: Ban appeal

Posted:
Mon Mar 21, 2016 3:53 pm
by cobashk
Second bump: It's now been a few days and I see a lot of other people are getting updates on their ban appeals but still no reply from a GM here. Help would be appreciated. Thanks
Re: Ban appeal

Posted:
Tue Mar 22, 2016 2:47 am
by Cabotage
Greetings,
This account was banned as a result of the recent gold seller hack wave.
The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.
Regards, GM Team.
Re: Ban appeal

Posted:
Fri Mar 25, 2016 7:32 am
by Ithlien
Greetings,
The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.
Please enjoy your stay on Nostalrius!
Sincerely,
GM Team