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Account banned

PostPosted: Sat Mar 19, 2016 9:00 am
by helloywc
Greetings, dear staff:

I've been played on Nostalrius for 3 months. I always respect and obey rules. However someone hacked my account with Trojan horse addons on Feb 27, 2016,i've lost many items, and i guess that why i got banned due to related punishment or smth. I'm a victims for been hacked and even been banned for what reason?

I suffered from a car accident at the beginning of this year, yet i'm still on sanatorium treatment. Nostalrius means the only pleasure in my life atm. I'm trying to get rid of this nightmare by meeting friends from all around the world through Nostalrius. I feel so sad been banned, and i even dont know for what reason. Therefore, i sincerely appeal for GM re-inspect my record, and give me a chance to play again, tyvm.


Best regards,
Your humble and loyal player
server: PVP
Account: Holyhii

Re: Account banned

PostPosted: Mon Mar 21, 2016 9:39 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned

PostPosted: Fri Mar 25, 2016 7:15 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team