Account Banned. Please help

Account Banned. Please help

by qingcheng123 » Sat Mar 19, 2016 12:56 pm

Dear GM

I cant log in this morning because that my account was banned.i was just leveling up these day and did some common trade in AH. I never shared my account or account details with others. Can you do me a favor to figure out what happened?
the information of my character is below.

Character names: Yangtutu
Server: Nostalrius Begins PVP

Thank you
Best Regards!
qingcheng123
Tester
 

Re: Account Banned. Please help

by Cabotage » Sat Mar 19, 2016 2:49 pm

Greetings,

The account associated with Yangtutu was banned for gold trafficking. If you would like to appeal, please provide information about recent transactions that might have triggered this.

Regards,
The GM Team.
User avatar
Cabotage
Game Master
Game Master
 

Re: Account Banned. Please help

by qingcheng123 » Sun Mar 20, 2016 4:32 am

Dear GM

I need to provide some information for explaination. The latest trade was performed in AH. I bought a helmet which took me 18 golds. The gold in my package was obtained legally. I sold out the useless materials to NPC and sold some silk, mine, or some kinds of essence and formula in AH at the price it is worth. I never did trade illegally related to 'gold buyer/seller'.
I know it will take hours in the procedural to recheck the accout. I am appreciated for your help.

Thank you all the GM team.
Best Regards
qingcheng123
Tester
 

Re: Account Banned. Please help

by Benevael » Tue Mar 22, 2016 12:26 am

Greetings,

This ban is under review.

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
User avatar
Benevael
Game Master
Game Master
 

Re: Account Banned. Please help

by qingcheng123 » Sun Mar 27, 2016 4:36 am

Dear GM team

I know you guys have done a mass of reviews about the appeals to prevent false positive finding
for innocent players. what about mine?
Please forgive my impatience. I am just looking forward to getting back to game and my friends asap.

Regards!
qingcheng123
Tester
 

Re: Account Banned. Please help

by qingcheng123 » Mon Mar 28, 2016 2:36 am

Bump.

any update?
qingcheng123
Tester
 

Re: Account Banned. Please help

by qingcheng123 » Tue Mar 29, 2016 7:44 am

any response?
qingcheng123
Tester
 

Re: Account Banned. Please help

by Benevael » Tue Mar 29, 2016 7:48 am

Greetings,

After our investigation, we have determined that the ban was invalid. Your account has been unbanned and is available for play once again.

Apologies for the inconvenience!

Regards, GM Team.
Please make sure to read the Nostalrius terms of use. https://en.nostalrius.org/terms-of-use
User avatar
Benevael
Game Master
Game Master
 


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