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Account Banned. Please help

PostPosted: Sat Mar 19, 2016 12:56 pm
by qingcheng123
Dear GM

I cant log in this morning because that my account was banned.i was just leveling up these day and did some common trade in AH. I never shared my account or account details with others. Can you do me a favor to figure out what happened?
the information of my character is below.

Character names: Yangtutu
Server: Nostalrius Begins PVP

Thank you
Best Regards!

Re: Account Banned. Please help

PostPosted: Sat Mar 19, 2016 2:49 pm
by Cabotage
Greetings,

The account associated with Yangtutu was banned for gold trafficking. If you would like to appeal, please provide information about recent transactions that might have triggered this.

Regards,
The GM Team.

Re: Account Banned. Please help

PostPosted: Sun Mar 20, 2016 4:32 am
by qingcheng123
Dear GM

I need to provide some information for explaination. The latest trade was performed in AH. I bought a helmet which took me 18 golds. The gold in my package was obtained legally. I sold out the useless materials to NPC and sold some silk, mine, or some kinds of essence and formula in AH at the price it is worth. I never did trade illegally related to 'gold buyer/seller'.
I know it will take hours in the procedural to recheck the accout. I am appreciated for your help.

Thank you all the GM team.
Best Regards

Re: Account Banned. Please help

PostPosted: Tue Mar 22, 2016 12:26 am
by Benevael
Greetings,

This ban is under review.

Regards, GM Team.

Re: Account Banned. Please help

PostPosted: Sun Mar 27, 2016 4:36 am
by qingcheng123
Dear GM team

I know you guys have done a mass of reviews about the appeals to prevent false positive finding
for innocent players. what about mine?
Please forgive my impatience. I am just looking forward to getting back to game and my friends asap.

Regards!

Re: Account Banned. Please help

PostPosted: Mon Mar 28, 2016 2:36 am
by qingcheng123
Bump.

any update?

Re: Account Banned. Please help

PostPosted: Tue Mar 29, 2016 7:44 am
by qingcheng123
any response?

Re: Account Banned. Please help

PostPosted: Tue Mar 29, 2016 7:48 am
by Benevael
Greetings,

After our investigation, we have determined that the ban was invalid. Your account has been unbanned and is available for play once again.

Apologies for the inconvenience!

Regards, GM Team.