Accounts have been banned, ask the administrator to help me

Dear GM, the ID:SupermariI can't login account on the 16th, which continues to this day. I didn't do anything in violation of the rules of the game, there is no return account, no trading gold, gold COINS within the account to complete the task all by herself and kill the monster, no battlefield AFK, would you please help me to check, I don't want to waste my account and my effort. Thank you.