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Account compromised, now closed/banned

PostPosted: Sat Mar 19, 2016 5:11 pm
by Roldmann
Hi,

Character name: Roldmann
Human Rogue
Server: Nostalrius PvP

My account got banned right after I did a reset password.
Reason I did a reset password is:
On 12th of March, around 8pm'ish (server time) my character logged in for about 30 seconds, before going offline again - I wasn't playing that day.
So after my friends told me what happened I went to logon my account, got to the character screen and everything looked normal - didn't went ingame (which I should have)... I thought it was just a random bug, but it turns out it wasn't.

So a few days later I logged back in and found my main character in another place then when I logged off and without any gold - it wasn't much gold, but it was gone. Also I've gotten 11x Mithril bars, which wasn't there before.

I did a fast reset password because something was wrong. Received the "password reset", changed the password. Tried to login aaand account closed.

Let me know if you need more information

Best regards
Roldmann

Re: Account compromised, now closed/banned

PostPosted: Sat Mar 19, 2016 10:55 pm
by Roldmann
Bumping my post, to not stay too far behind :)

Re: Account compromised, now closed/banned

PostPosted: Sun Mar 20, 2016 9:09 am
by Frontedge
Friendly bump from a fellow guildie, get back in ranks Rold, we need our staff member back. :p

Hope your issue gets sorted asap, was really unfair.

Re: Account compromised, now closed/banned

PostPosted: Sun Mar 20, 2016 7:59 pm
by Yeliana
Also bumping for our dear guild mate, he is needed back in our ranks :D

Re: Account compromised, now closed/banned

PostPosted: Mon Mar 21, 2016 8:44 am
by Roldmann
Bring
Up
My
Post

Re: Account compromised, now closed/banned

PostPosted: Mon Mar 21, 2016 8:39 pm
by Ace_27
Bumping up the post of my fellow guildie Roldmann.

I hope GMs will quickly take a look on this post and solve the problem with Roldmann's account. I can confirm that he has done nothing wrong and that he always respects the rules of the game. He is a really precious member of our guild and we need him back as soon as possible.


With respect,

Äce (Officer of Honorus)

Re: Account compromised, now closed/banned

PostPosted: Tue Mar 22, 2016 4:07 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account compromised, now closed/banned

PostPosted: Fri Mar 25, 2016 7:33 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team