Need help,Need to complain, plz

Hey GM
Today I found my account had been banned, but i think I have do nothing, i am only give my all gold from warrior to my little warlock because i wanna to play it, they are in the same account, it is not for sale and buy gold.
Anyway, plz help me to get my account back,it's too sad to get this result
My account: jcmay31
Waiting for you answer, ty
Today I found my account had been banned, but i think I have do nothing, i am only give my all gold from warrior to my little warlock because i wanna to play it, they are in the same account, it is not for sale and buy gold.
Anyway, plz help me to get my account back,it's too sad to get this result
My account: jcmay31
Waiting for you answer, ty