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Account be banned help PLZ

PostPosted: Sat Mar 19, 2016 7:44 pm
by wang62071
My Account has been banned and I dont know why

I found my gold stolen when I lauch 2016.03.08(about 500g was stolen) ,Can you check my login IP It's not the one I usually used(the pilferer's IP).

All my transactions are legal and normal, without breaking the rules of the game(The pilferer is the man who breaking the rules,not me)

PvP server,ID:Duoluozhiwen

Plz help me with my only ACCOUNT,thank you!

Re: Account be banned help PLZ

PostPosted: Tue Mar 22, 2016 10:21 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account be banned help PLZ

PostPosted: Fri Mar 25, 2016 7:35 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team