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Account banned after password reset

PostPosted: Sat Mar 19, 2016 9:56 pm
by morgan5796
Editted: I checked on the main website and it said my account was perma banned. I played for the first time in a long time 2 days ago and then hopped on yesterday to find out I was being auto dc'd at authenticating. The fix was to change my password and country lock, which I did, but resulted in a ban apparently.

Character name: Kevfrostner (or Rektthar)
Realm: Not sure of the name, it's the original PVP server.

Re: Account banned after password reset

PostPosted: Sun Mar 20, 2016 9:27 am
by Mimma
Remove the account name, it's half the information needed to hack your account.

All GM's need is a character and realm name.

Re: Account banned after password reset

PostPosted: Sun Mar 20, 2016 10:16 am
by 2soone
your account isn't banned bro, whats hapenning to you is called a country lock, if you use a vpn etc you need to find out which country you last logged in from on the vpn and then you can reenter the game, after you do that reset ur password again and make sure to use your home internet to login.

Re: Account banned after password reset

PostPosted: Sun Mar 20, 2016 6:26 pm
by morgan5796
2soone wrote:your account isn't banned bro, whats hapenning to you is called a country lock, if you use a vpn etc you need to find out which country you last logged in from on the vpn and then you can reenter the game, after you do that reset ur password again and make sure to use your home internet to login.

I checked on the main website and it said my account was definitely banned.

Re: Account banned after password reset

PostPosted: Tue Mar 22, 2016 9:11 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned after password reset

PostPosted: Fri Mar 25, 2016 7:28 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team