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Account banned

PostPosted: Sun Mar 20, 2016 4:50 am
by qq443658856
Hello, administrator, my account was locked,however,I'm not doing anything with it,i was playing another account for half month recently. I log in my account today the system tell me it's locked,I thought for a long time and still not find why it's happened. Firstly, I didn't trade the game coins. Secondly,I didn't do anything which is broke the game rules. Lastly, I did not share my account to others. There are two trade happens in last month one is my friend give me a T1 belt, other is I bought my pastor a jewelry commitments. my game ID is: mushroomm realm: Nostalrius PVP. This is all my transactions legitimate, normal and does not violate the rules of the game, I hope the administrator can check carefully and unlock my account. If there is any part is not in conformity with the provisions, please tell me in time,thank you!
:( :( :( :(

Re: Account banned

PostPosted: Sun Mar 20, 2016 8:59 am
by Mimma
Follow the stickies, which you obviously didn't bother to read:

Create a thread in the support sub-forum Account issues and include your character name, server and any useful information regarding the events that occurred as this speeds up the process. For the safety of your account, never release any information [...] such as account names or passwords.

Re: Account banned

PostPosted: Sun Mar 20, 2016 12:09 pm
by qq443658856
thx

Re: Account banned

PostPosted: Tue Mar 22, 2016 8:07 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned

PostPosted: Tue Mar 22, 2016 11:09 am
by qq443658856
Benevael wrote:Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.


Thank you very much. You are the best GM in the world。 :lol: :lol: :lol:

Re: Account banned

PostPosted: Fri Mar 25, 2016 7:24 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team