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Account banned. Hacked?

PostPosted: Sun Mar 20, 2016 11:07 am
by blodigejens1
Hello!
I tried to log in this morning and got instantly disconnected. Used the IP-block feature and found out my account has been banned. I have not broke any rules and suspect it might have something to do with the hacked account banwave.

Main character name: Kornelius, PvP server
Alt: Undun, PvE server

Please look into this as I feel its unjustified to ban someone for getting hacked.
Thanks

Re: Account banned. Hacked?

PostPosted: Sun Mar 20, 2016 10:39 pm
by blodigejens1
bump, thanks

Re: Account banned. Hacked?

PostPosted: Tue Mar 22, 2016 10:55 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned. Hacked?

PostPosted: Wed Mar 23, 2016 5:59 am
by blodigejens1
Thanks for looking into it.

Re: Account banned. Hacked?

PostPosted: Fri Mar 25, 2016 7:36 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team