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Account Banned Pls Help

PostPosted: Sun Mar 20, 2016 2:05 pm
by yiyi
Hello,

My account was banned yesterday and I could like to know the reason, please help me.


Thank you very much!

character name: Rayyiyi, PVP server

Re: Account Banned Pls Help

PostPosted: Tue Mar 22, 2016 8:26 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account Banned Pls Help

PostPosted: Tue Mar 22, 2016 9:57 am
by yiyi
Dear GM,

Thank you for your reply, one thing for sure is that I had never trade Gold by any means. Please do review my account history and you will find out.

Thank again for look forward to your reply.


Rayyiyi

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 8:59 am
by yiyi
Benevael wrote:Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.



Hi,

I wonder how is going the review of my account? Sorry to trouble you so many time but I really hope I can get it back and I really didn't purchased or sell any gold in game. Thank you again.


BR

Rayyiyi

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 9:46 am
by Mimma
Making the GM check another character name instead of Chaoshen does not change the fact that you bought that account.

Original thread here: viewtopic.php?f=65&t=39838&p=277236#p277236

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 10:41 am
by yiyi
Mimma wrote:Making the GM check another character name instead of Chaoshen does not change the fact that you bought that account.

Original thread here: viewtopic.php?f=65&t=39838&p=277236#p277236



NO, Chaoshen is another friend I had help him to ask.

we are different case. Rayyiyi took nearly 2 months tobe 60 lvl all by myself.

Thank you.

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 10:43 am
by Mimma
You said "My account" in both threads.

Beside that, you cannot appeal a ban on behalf of another person:

Tigru wrote:Greetings,

All ban appeals will be done by the owner of the account. Thank you for contacting us.

Regards,
GM Team

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 11:04 am
by yiyi
Mimma wrote:You said "My account" in both threads.

Beside that, you cannot appeal a ban on behalf of another person:

Tigru wrote:Greetings,

All ban appeals will be done by the owner of the account. Thank you for contacting us.

Regards,
GM Team



He didn't know how to write in English, So I worte for him. RAYYIYI is my own account.

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 11:18 am
by Mimma
yiyi wrote:He didn't know how to write in English, So I worte for him. RAYYIYI is my own account.


That's the risk he took when he chose to play on an English speaking server with English speak people and an English based support, following rules written in English.

Re: Account Banned Pls Help

PostPosted: Thu Mar 24, 2016 11:20 am
by yiyi
Mimma wrote:
yiyi wrote:He didn't know how to write in English, So I worte for him. RAYYIYI is my own account.


That's the risk he took when he chose to play on an English speaking server with English speak people and an English based support, following rules written in English.



ya, thank you for reminding.