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account hacked and banned!

PostPosted: Mon Mar 21, 2016 9:05 am
by wuyangba1111
Hello,dear GM.My account was hacked,I have reported to GM some days ago.The GM told me to change my password,I did it.When I asked if my account will be banned,The GM told me at last it was not banned at that moment.But today I realized I was banned.I am a guild leader,the hacker has robbed my account,then I got mad!I gave leader to the other one,then I was banned!my account was snipped ,my ID was sbmrhuo,I hope dear GM to check it!Or my guild will be terminated!Crying for help! :o

Re: account hacked and banned!

PostPosted: Tue Mar 22, 2016 8:10 am
by wuyangba1111
help!help!

Re: account hacked and banned!

PostPosted: Tue Mar 22, 2016 9:22 am
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: account hacked and banned!

PostPosted: Fri Mar 25, 2016 7:34 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team