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Character baned

Posted:
Mon Mar 21, 2016 10:50 am
by qiancc
Greeting GM team,
I would like to know why my account get banned. I have not involved in any sorts of gold trading or real money trading. Actually I have not touched this account for a long time. How can it be banned when I logged on today?
Character name: Trojans (lvl 60 PVP server)
Race: Orc
Please give me the reason of banning this character
Re: Character baned

Posted:
Mon Mar 21, 2016 10:53 am
by Azmnds
Same here,
Paladin Azmnds.
Cant post... cant login

why?
Re: Character baned

Posted:
Tue Mar 22, 2016 1:30 am
by Cabotage
Greetings,
This account was banned as a result of the recent gold seller hack wave.
The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.
Regards, GM Team.
Re: Character baned

Posted:
Tue Mar 22, 2016 3:18 am
by qiancc
Cabotage wrote:Greetings,
This account was banned as a result of the recent gold seller hack wave.
The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.
Regards, GM Team.
Please get back to me sooner, I have not done anything involved with gold trading issues. I can guarantee that
Re: Character baned

Posted:
Wed Mar 23, 2016 8:54 am
by Benevael
The issue is that the gold sellers had possession of your account. We removed it from their hands. Now we have placed this under account compromised review, and will get back to you in this thread on the issue.
Re: Character baned

Posted:
Thu Mar 24, 2016 5:24 am
by qiancc
Benevael wrote:The issue is that the gold sellers had possession of your account. We removed it from their hands. Now we have placed this under account compromised review, and will get back to you in this thread on the issue.
OMG, this is scary. Please make further investigation. Meanwhile I will delete my current WOW folder and download a new one
Re: Character baned

Posted:
Thu Mar 24, 2016 7:46 am
by thenuclearwalrus
You need to clear your computer of malware and viruses, or this will likely happen again, reinstalling the folder wont do anything.
Re: Character baned

Posted:
Fri Mar 25, 2016 7:30 am
by Ithlien
Greetings,
The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.
Please enjoy your stay on Nostalrius!
Sincerely,
GM Team