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Account Banned for no Reason‏

PostPosted: Tue Mar 22, 2016 4:13 am
by fcdyas2
Hello,
My name is Felipe Dias, and my account have been closed with no reason.
I've been playing in the server Nostaurius since it has started.
Let me tell what happened,

- 1 week ago I got hacked !! They have stolen 100 gold from my warrior level 60 (Amonhen) and 240 gold from my mage level 59 (Heinsenbergg).
- Today I was trying to log in and my account now is Closed and permanently banned..

Can you please help me with that? I'm not asking to you to return my gold back, I'm asking to you to return my account.. I just want to play this game...

Thank you.. And I will be waiting for any answer.


Att.,

Felipe Dias

Re: Account Banned for no Reason‏

PostPosted: Wed Mar 23, 2016 1:57 am
by fcdyas2
hello,

Can someone help me with this?

I still got no response about what happened with my account

Thanks.

Re: Account Banned for no Reason‏

PostPosted: Wed Mar 23, 2016 7:54 pm
by fcdyas2
up

Re: Account Banned for no Reason‏

PostPosted: Wed Mar 23, 2016 10:32 pm
by Mencius
You should stop bumping the post, since the GMs respond by what page they are on, not the date. So every time you bump the post, you move it to the end of the line:

Benevael wrote:Greetings,

First of all, Nelythia is exactly correct. You would have had a response last week if you hadn't kept bumping the thread, because in doing that, you put yourself back at the end of the line, over and over.


Just check on it to see if you get a response. If you go over a week or two without hearing anything, then maybe bump it.

Re: Account Banned for no Reason‏

PostPosted: Thu Mar 24, 2016 4:07 am
by fcdyas2
Sorry about that

I don't know what happened but my last topic was deleted

It's been 6 days already, but ok I know that you are working on that so I will wait more.

Thanks for the response

Re: Account Banned for no Reason‏

PostPosted: Thu Mar 24, 2016 2:43 pm
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account Banned for no Reason‏

PostPosted: Thu Mar 24, 2016 5:08 pm
by fcdyas2
Ok.

Thanks for the response.

Re: Account Banned for no Reason‏

PostPosted: Fri Mar 25, 2016 7:46 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team