Try to log in I get "Disconnected from server" Am I banned?

[ella100]

Character: Catella
Server PvE

Today I changed my password to a 10+character password and set the region block to my home country. I did this not on my home network. After the password was changed I tried to log in and all seemed fine. When I got home I tried to log on at my homecomputer and wasn't able to. I tried different variations of the password and tried to log into the homepage, but wasn't able to. Then I tried to get another password reset link and the webpage stated the mail was sent... 3 hours later, no mail. I even waited 2 hours for the mini-ban, still cant log in. Please help me

[fd1992]

Same happened to me and my guild m8. It has something to do with the iplock. Currently we are wating for the GMs to respond

[ella100]

Well, I returned to work today and tried to log in on that network. All seems fine. I even receive the password reset mail. But when I change to any other network I'm not allowed to log in... Nost, is my account IP-locked?

[ella100]

Update: Tried to remove countrylock via password reset and webpage said it was succsess. Still can't log in on my home network :/

[Benevael]

Greetings,

What exactly is the error that you are getting?

Regards, GM Team.

[McNeilDK]

I get the same response, when I try to log in, and it's my first time I try to login.