Ban ?

Posted:
Wed Mar 23, 2016 5:40 am
by Shenkall
Hello,
Since i heard about the gold seller hack wave, i wanna know if my account was banned or not,
Char name Atelectasis, PVP server.
Thanks
Re: Ban ?

Posted:
Wed Mar 23, 2016 6:05 am
by Daemon
Hi,
The account with the character Atelectasis is not banned.
However, it may be country-locked and may cause you to be unable to login.
Or you may have a wrong password.
In both cases, please follow the password reset procedure. It will allow you to reset the password and country lock.
https://en.nostalrius.org/passwordRegards,
Daemon.
Re: Ban ?

Posted:
Wed Mar 23, 2016 7:43 am
by Shenkall
Thanks for answering so fast,
But it seems that, even if i'm sure of my account name, password, and email adress, i can't neither connect gameserver, reset password/IP, and webserver.
Am i doomed or is there a way to reset my password/deblockate webserver ?
Thanks again.
Re: Ban ?

Posted:
Sun Mar 27, 2016 11:19 am
by Benevael
Are you behind a firewall that blocks access to the server? If so, you might need to use a VPN.
Regards, GM Team.