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Account banned

PostPosted: Wed Mar 23, 2016 7:37 am
by Sweetapple
DEAR GM:
My account had been banned,Can u tell me is that true?
My Character named"Xiaonvhai"(Camp:Alliance).My level of characters only level 50
I am always be carful of my accont ,cuz its importand to me .I never buy gold.I never sell gold or other stuff to real money! I did not use any BUG in the game!
So i am so confused that why i had been banned.
Dear GM team , pls review my account.Thanks!

Re: Account banned

PostPosted: Wed Mar 23, 2016 3:53 pm
by Cabotage
Greetings,

This account was banned as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned

PostPosted: Fri Mar 25, 2016 7:44 am
by Ithlien
Greetings,

The ban on this account has been lifted. You will need to reset your password HERE via the "Forgot your password? Want to remove IP locks?" feature.

Please enjoy your stay on Nostalrius!

Sincerely,
GM Team