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Account not working

PostPosted: Wed Mar 23, 2016 8:42 am
by qwerasdf
Horde PVP Pënëtrator

Account keeps disconnecting.

Is this account banned?
I havent changed Ip address
I havent bought or sold gold.

I have sold some felcloth gloves for 200g

I was disconected about an hour ago.
1:40 Am

Re: Account not working

PostPosted: Thu Mar 24, 2016 11:49 am
by Cabotage
This account has never been banned

Re: Account not working

PostPosted: Sun Mar 27, 2016 12:17 pm
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.