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auto-dc probs [SOLVED]

PostPosted: Wed Mar 23, 2016 5:26 pm
by merijnvdb
So,

After a lot of attempts, I finally received the e-mail containing info for my password reset + unlock.
I have changed my password and locked the country to the one I now live in (moved back from Scotland to Belgium last week), but I still get auto-disconnected whenever I try to log in.

Help please

Update: Reinstalling the client fixed it, something bugged it out I suppose

Re: NOT BANNED, but auto-dc

PostPosted: Wed Mar 23, 2016 5:53 pm
by FarmerJoe
Reset the countrylock to no country. It is buggy I think.

Re: NOT BANNED, but auto-dc

PostPosted: Wed Mar 23, 2016 7:27 pm
by merijnvdb
Thanks for the tip mate, but that doesn't work either :o

Re: NOT BANNED, but auto-dc

PostPosted: Wed Mar 23, 2016 7:31 pm
by merijnvdb
other tips, like typing in your password right, then wrong, then right again
and all other sorts of magic...
do not work either.

Re: NOT BANNED, but auto-dc

PostPosted: Thu Mar 24, 2016 1:26 am
by merijnvdb
bump

Re: NOT BANNED, but auto-dc

PostPosted: Thu Mar 24, 2016 4:16 pm
by merijnvdb
literally all topics of the first four pages have been answerred except for mine

Re: NOT BANNED, but auto-dc

PostPosted: Thu Mar 24, 2016 4:19 pm
by Cabotage
What is the name of a character on this account?

Re: NOT BANNED, but auto-dc

PostPosted: Sat Mar 26, 2016 11:52 am
by merijnvdb
Hello Cabotage,

Thank you so much for responding to my inquiry, it is much appreciated.
My main character on that account is 'Merjin', a level 60 gnome mage.

Thanks!

Re: NOT BANNED, but auto-dc

PostPosted: Mon Mar 28, 2016 3:08 am
by Benevael
Greetings,

The account associated with Merjin on the PvP server has never been banned. Beyond that, it's difficult to tell what is causing the problem.

If you've set your country IP lock to "No Country Lock" then try logging into the game again.

Please identify exactly what happens when you try that. Note that you will not be able to log into the web login page until you successfully log in in-game since your IP address has changed.

P.S. the reason it looks like your post wasn't answered but lots of other were on the first page is because we work from oldest unanswered post to newest. But when we answer a post, it bumps it to the first page, and you are seeing answered posts from about page 17 show up there as we answer them.

Regards, GM Team.

Re: NOT BANNED, but auto-dc

PostPosted: Mon Mar 28, 2016 11:28 am
by merijnvdb
Well, what happens is that when I enter my account information and press enter, I instantaneously get the notification that I get disconnected from the server. That's all there's to it, but I can not find out how to avoid the problem.