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Cannot login

PostPosted: Wed Mar 23, 2016 8:46 pm
by Gecata
Hello Nostalrius team,
I am unable to login with my account , I can login with a friends account but with mine I get "Disconected from server".
Charepter name : Tupalkata
REalm. PVP

Re: Cannot login

PostPosted: Sun Mar 27, 2016 11:40 am
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.