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Can't login

PostPosted: Thu Mar 24, 2016 5:38 pm
by BlappleJack
I get disconnected immediately after trying to login.

I went to the homepage and checked my account and I'm just greeted with: Hello "AccountName"!
Enjoy your stay on Nostalrius!

Character name: Wholuhoop
Realm: NOSTALRIUS BEGINS PVP

(sorry if this isn't in the correct forums, I'm not used to using these things)

Re: Can't login

PostPosted: Sun Mar 27, 2016 12:44 pm
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.