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Account banned?

PostPosted: Fri Mar 25, 2016 3:33 am
by qinzhen115
My character name is Myserenade(play on pvp).It has been banned for one week.I didn't do anything that was against the rules.I don't know the reason that I was punished.I love this game and this server.Please check the reason carefully for my account being banned and I think there has been some misunderstanding.Thank you

Re: Account banned?

PostPosted: Sun Mar 27, 2016 1:17 pm
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Account banned?

PostPosted: Mon Mar 28, 2016 9:31 am
by Benevael
Greetings,

The ban on this account has been lifted. You will need to reset your password at the https://en.nostalrius.org/password page.

Please enjoy your stay on Nostalrius!

Sincerely, GM Team