Our guildleader have been banned

Dear GM:
i have send an email to the gm Benevael at Tue Feb 23, 2016 1:38 pm
Finally i got the reply
then
after 1 month have passed
we all thought our guildleader is safe and the hacker have been punished
but today soray told me his account have been banned.
that's terrible, we just do our best to let ur gm team know what had happened and wanna the hacker be punished.
but finally our guildleader is "dead"
that's unfair,does ur gm team can check the issue?
thanks for advance.
i have send an email to the gm Benevael at Tue Feb 23, 2016 1:38 pm
Sent: Tue Feb 23, 2016 1:38 pm
From: dravrah
To: Benevael
Dear Benevael:
sorry to disturb, our guildleader soray have been hacked this morning(the server time is 23:00-24:00).his account is our guild bank,lots of items and gold(more than 10k) have been stolen.
that's was terrible,and after the discuss, we don;t wanna the thief without punishment.
so i send this ticket ask for help.
can u check the server log find out who have involved the gold transaction and ban him!
we all eager for the justice!
thanks for advance!
Finally i got the reply
Sent: Tue Feb 23, 2016 1:48 pm
From: Benevael
To: dravrah
Thanks for this info, we'll see what we can do.
then
Sent: Tue Feb 23, 2016 2:27 pm
From: Benevael
To: dravrah
Thanks. I don't plan to ban Soray but it would be out of my hands if the admins decided to do that. He should for sure review his security practices though, and make sure that his account and personal info is safe.
after 1 month have passed
we all thought our guildleader is safe and the hacker have been punished
but today soray told me his account have been banned.
that's terrible, we just do our best to let ur gm team know what had happened and wanna the hacker be punished.
but finally our guildleader is "dead"
that's unfair,does ur gm team can check the issue?
thanks for advance.