Can't log into account

[tiaratempest]

I last logged onto my account a few months ago. I tried to log on yesterday, but it just instantly disconnects. It's not an internet problem b/c I made another account to see if I can log in - and I can.

I tried logging on my account on Nostralius webpage, but it just says "Login failed! Bad credentials." And when I try to change my password or IP lock, it says an email has been sent to my email account, but there's no email.

Could a GM look into this and see what's wrong? Thanks.

My main character is Hobobobo (rogue) on Horde side, PvP.

[Benevael]

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

[tiaratempest]

Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

I think it is the second problem that you indicated. However, I can't do anything about it because something is blocking the reset IP lock/password emails from being sent to my registered email account. I've tried numerous times, and every time it tells me "An email was successfully sent to [my email]," but there is no email in my inbox.

[Mimma]

Check your spam folder; that's where I found my notification.