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Can't log into account

PostPosted: Fri Mar 25, 2016 6:38 pm
by tiaratempest
I last logged onto my account a few months ago. I tried to log on yesterday, but it just instantly disconnects. It's not an internet problem b/c I made another account to see if I can log in - and I can.

I tried logging on my account on Nostralius webpage, but it just says "Login failed! Bad credentials." And when I try to change my password or IP lock, it says an email has been sent to my email account, but there's no email.

Could a GM look into this and see what's wrong? Thanks.

My main character is Hobobobo (rogue) on Horde side, PvP.

Re: Can't log into account

PostPosted: Sun Mar 27, 2016 1:38 pm
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

Re: Can't log into account

PostPosted: Sun Mar 27, 2016 7:45 pm
by tiaratempest
Benevael wrote:Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.

I think it is the second problem that you indicated. However, I can't do anything about it because something is blocking the reset IP lock/password emails from being sent to my registered email account. I've tried numerous times, and every time it tells me "An email was successfully sent to [my email]," but there is no email in my inbox.

Re: Can't log into account

PostPosted: Sun Mar 27, 2016 7:47 pm
by Mimma
Check your spam folder; that's where I found my notification.