This account has been closed and bad credentials

[hermanmeah]

So I've looked up the troubleshooting guide (viewtopic.php?f=45&t=11569) and for the message I get is: ingame - This WoW account has been closed..... and on the forums I get: Login failed: bad credentials.

In the guide this is either a temporary IP-ban as a security measure, or if followed by a disconnect - a (perma?)ban for violation of rules. However I did not experience a disconnect, and while I had this error message I was able to log into my forum account earlier today and it didn't show signs of ban (checked the "my account" banner). As for the temporary IP-ban wait; I've waited first 15 mins, then try again, then 30 min and now I've waited several hours which is making me jump to a conclusion that I've been either wrongfully banned, or hacked where the hacker has violated the rules which resulted in the ban.

I find the latter hard to believe as I've recently had some login issues which has made me change passwords almost twice a day in order to get it to work. It would be nice to get some answers as I see several other posts about the same issue with no real fix, only that other people have the same problems.

Char name: Praesul, lvl 20 priest on PvP realm.

[Najiva]

Hey,
my brother has the same problem.
User: warorcho Warrior lvl 60
Can anyone confirm its not a ban?
Thanks

[Cabotage]

Greetings Praesul,

This account has been closed for gold trafficking. If you'd like to appeal this ban, please provide information in this thread about what transactions you may have done recently that might have triggered the ban.

Regards,
The GM Team

[hermanmeah]

Greetings Praesul,

This account has been closed for gold trafficking. If you'd like to appeal this ban, please provide information in this thread about what transactions you may have done recently that might have triggered the ban.

Regards,
The GM Team

Hello and thanks for your reply!

Well, as a lvl 21 with max 3g, I can't really come up with a transaction that may be caught as gold-trafficking. However, I did sell an item ingame for, I think, 7 or 10 silver, but I cannot remember the name. I think it happened in Redridge Mountains. I have also sold Linen Cloth on AH for 10s each and Wool Cloth for, I think, 30s or something like that. I hope this is enough to appeal the ban. While I wait for a reply I will try to think of more reasons.

[Benevael]

Greetings,

Based on the information you provided, we have placed this account ban under review and will get back to you in this thread with the result.

Regards, GM Team.

[hermanmeah]

I know bumping doesn't make the final verdict quicker, but do you have an ETA on how long it will take?

[InigoM]

Most reviews take between two to 14 days from what I have seen looking at the posts from many dozens of them over the last few months of history. A lot of them are resolved closer to the two days.

They also had a mass of compromised accounts lately which has greatly increased their workload I am guessing.