Page 1 of 1

Broken account (banned or what?)

PostPosted: Sat Mar 26, 2016 10:22 am
by regularplayer1
Character name:Uristmcbread
Realm:PvP
I can't login.I can't reset my password either (doesn't send me an e-mail) I'd like to know if I am banned.

Re: Broken account (banned or what?)

PostPosted: Mon Mar 28, 2016 2:23 am
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.