Can't log into account

[tiaratempest]

Character name: Hobobobo
Server: PvP

I can't log onto my account for some reason. It just instantly disconnects at the login screen.

[Benevael]

Greetings,

Your account has never been banned.

You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

Note that you can only log in to the web login page from the same IP address as your last in-game address, which would also fit this explanation if your IP address has changed recently.

Regards, GM Team.