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Banned for no reason: Talody

PostPosted: Sat Mar 26, 2016 4:30 pm
by Neddih
Hello,

I created my account yesterday and today I was playing for a few hours and suddenly when I entered SW and asked "where is the mining trainer in SW?" in trade chat I got disconnected and couldn't login back into the game because I was "permanently banned". I would love for someone to look into this.

Thank you.

Re: Banned for no reason: Talody

PostPosted: Sat Mar 26, 2016 4:43 pm
by Nelythia
You probably got banned by the ChatSpam detection.

This system is in place to combat goldseller spam accounts. Unfortunately it sometimes bans new players/accounts as a false positive.

A GM will probably unban you soon. After you got unbanned try to avoid using public chat channels below level 15.

Re: Banned for no reason: Talody

PostPosted: Sat Mar 26, 2016 4:49 pm
by Neddih
Hmm yeah I guess it's understandable. Thanks for replying.
Also, how long will it take for me to get unbanned?

Re: Banned for no reason: Talody

PostPosted: Sat Mar 26, 2016 4:50 pm
by Nelythia
A few hours up to a day max.

If you prefer to create a new account and play that while you wait, you can do that of course.

Re: Banned for no reason: Talody

PostPosted: Sat Mar 26, 2016 7:16 pm
by Tyrael
Greetings,

Account unbanned.

Regards,
GM Team.