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Banned for what?

PostPosted: Sat Mar 26, 2016 6:37 pm
by matadorik16
Hi. I have not played for several months when I decided to enter the game, received a message that my account was banned, I want to know why my account banned if I had not played for several months?

realm: pvp
character: Holyray

Re: Banned for what?

PostPosted: Mon Mar 28, 2016 9:09 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: Banned for what?

PostPosted: Wed Apr 06, 2016 7:08 am
by matadorik16
Benevael wrote:Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.


How much time you need to make a decision?

Re: Banned for what?

PostPosted: Wed Apr 06, 2016 8:04 am
by InigoM
Most reviews take between two to 14 days from what I have seen looking at the posts from many dozens of them over the last few months of history.

They also had a mass of compromised accounts lately which has greatly increased their workload I am guessing.

Hacked accounts -
viewtopic.php?f=2&t=38394

Feenix seems to be one of the compromised servers.
DO NOT use the same account name and password on different servers



News regarding banhammer of accounts because of gold sellers
viewtopic.php?f=2&t=39952&p=278052&hilit=feenix#p278052