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Account Login Failed Pls help

PostPosted: Sun Mar 27, 2016 12:33 am
by chrlai
Dear GM,

My char name is Litaya and it is on the PVP server.

I am not able to login the game with my 100% correct id/psw and I have been trying for more 50 times, neither with proxy nor direct connection. When I try to log into the Nostalrius website, it is ok and the account status shows "enjoy your stay on Nostalrius". I also tried the reset password and remove IP lock option but problem remains. Could GM team pls investigate and help to fix this?

Many thanks.

Re: Account Login Failed Pls help

PostPosted: Mon Mar 28, 2016 5:25 pm
by Benevael
Greetings,

Your account was banned for gold trafficking. This offence has already been confirmed and there is no opportunity for appeal. The account will stay permanently banned.

Feel free to create a new account and continue your journey on Nostalrius Begins, but follow the rules this time.

Regards, GM Team.

Re: Account Login Failed Pls help

PostPosted: Tue Mar 29, 2016 2:32 am
by Benevael
Greetings,

Upon further examination of this ban, we are going to re-open this case for review and determine if the suspicious transaction was legitimate.

We will get back to you in this thread with the result.

Regards, GM Team.

Re: Account Login Failed Pls help

PostPosted: Tue Mar 29, 2016 3:35 am
by chrlai
Dear GM,

Thanks. I think reopen this thread showed fairness and respect to an honest and obeying rules Nostalrius supporter like me.

Since this thread was locked before I have provided further information on my account by posting a new thread below, trying to help investigation of the GM team, just want to make sure the GM team staffs are able to read these further information too and I am trying my best to cooperate this investigation:

https://forum.nostalrius.org/viewtopic.php?f=65&t=41076

Many thanks.

Re: Account Login Failed Pls help

PostPosted: Tue Apr 05, 2016 12:25 am
by Ithlien
Greetings,

Review is concluded and the account has been unbanned.

Sincerely,
GM Team