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My account banned

PostPosted: Sun Mar 27, 2016 12:16 pm
by dwzeref
Hi,

So I logged in after long time, all my heroes and gold are in place, so it haven't been hacked.
Played for 1h everything is fine, I got pop-up message saying memory full at 48M, disable some addon's so on...
Game logs me out, I try to enter "unable log in", trying several times.
Reboot my PC and try to log in and my account is banned message comes up.

Please unban me.

Re: My account banned

PostPosted: Tue Mar 29, 2016 5:22 am
by Benevael
Greetings,

Your account has never been banned. There are two common reasons that might be preventing your login:

The first is that maybe you (or someone else) tried to log in too many times with an incorrect password. This causes a temporary IP lockout. Wait 30 minutes to 1 hour and try to log in again, or if you cannot remember the password, you can reset it at https://en.nostalrius.org/password.

The second is that you may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature as well.

Regards, GM Team.