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My account has been baned⋯⋯!!!

PostPosted: Mon Mar 28, 2016 9:17 am
by koroone
Greetings GM,

My guildie was banned during the massive ban-wave, when his character was hacked, and around 2800 Gold worth of Gold, consumables and other tradable BOEs (travelers bag), and all his banked gears were emptied out on this specific character and his 2 alt chars in the same account.

Character: Koroone
Faction: Alliance
Link: http://realmplayers.com/CharacterViewer ... er=Koroone

After the hack he changed his account password with my assistance, but during the banwave weekend his account was banned in that 700 level 60s ban.

He uses the same username and password as per his old private server

I'd like to request a review of Koroone if possible when you have the manpower.

Tyvm!
Koroone

Re: My account has been baned⋯⋯!!!

PostPosted: Wed Mar 30, 2016 7:01 am
by Benevael
Greetings,

This account was banned because it was compromised as a result of the recent gold seller hack wave.

The ban has been placed under compromised account review. The review may take some time to complete. We will get back to you with a determination or more instructions in this thread.

Regards, GM Team.

Re: My account has been baned⋯⋯!!!

PostPosted: Thu Mar 31, 2016 5:30 pm
by koroone
thanks for the patience,any further investigation are very appreciate. if need help ,we are glad to cooperate

Re: My account has been baned⋯⋯!!!

PostPosted: Fri Apr 01, 2016 10:15 am
by bestroguecp
short bump for my friend~~~

Re: My account has been baned⋯⋯!!!

PostPosted: Fri Apr 01, 2016 10:51 am
by koroone
short bump

Re: My account has been baned⋯⋯!!!

PostPosted: Fri Apr 01, 2016 11:24 am
by Mimma
There is no need to bump the post; you just delay the response even more.

Re: My account has been baned⋯⋯!!!

PostPosted: Mon Apr 04, 2016 7:41 am
by Benevael
This account is still under review, and we will get back to you in this thread when that process is complete.

One thing you should do now is change the password for the account (even though it is currently banned). That will be the next step, and if you can respond in this thread that you have changed your password, it will shorten the process.

Regards, GM Team.

Re: My account has been baned⋯⋯!!!

PostPosted: Tue Apr 05, 2016 3:20 am
by koroone
Hello Dear GMs, thank you very much
I have changed the password.

Re: My account has been baned⋯⋯!!!

PostPosted: Tue Apr 05, 2016 5:53 am
by Benevael
Thank you for this, noted. We will get back to you in this thread when the status on your account changes.

Re: My account has been baned⋯⋯!!!

PostPosted: Fri Apr 08, 2016 12:40 pm
by koroone
what can i do for you!~