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Not able to access my alt account

PostPosted: Mon Mar 28, 2016 2:57 pm
by Snazzy
I'm currently unavailable to access my alt account, When I try to login in get instantly disconnected. I have tried with new password. Still get disconnected. Tried to delete my WTF and WDB folder. Nothing changed, any chance for help?

Re: Not able to access my alt account

PostPosted: Mon Mar 28, 2016 3:11 pm
by FarmerJoe
You want help but dont even give GM the name you have the issue with?

Re: Not able to access my alt account

PostPosted: Fri Apr 01, 2016 3:07 pm
by Benevael
Greetings,

You may have an IP address that is being declined due to a country IP lock on the account. Country IP locks are a new feature that have been put into place to help prevent account hacks. You can reset your country IP lock using the password change feature at https://en.nostalrius.org/password.

If you provide the name of a character on the account we can check to see if there is anything else going on.

Regards, GM Team.